SATISFACTION GUARANTEE

PRINTABLE VERSION

 

Returning Your Order

If you are not 100% satisfied with the product you ordered through Msafes.com you may return it within 90 days of receipt for an exchange or refund of the purchase price.

If we made an error in ordering, or if an item arrives damaged and it cannot be fixed with a part replacement, we will pay to return the item to us and send you a new product. If you determine that you do not want a replacement part or a new product, the item may be returned for a full refund as specified in the return procedures below. In most cases, we will issue a full refund (less any applicable freight, restocking, or other charges) in the same form of payment originally used to purchase the product.

Unopened Box, Original Packaging

We will refund you 100% of the purchase price. All you have to do is pay return shipping. As long as it is returned within 90 days of receipt.

If the wrong item was shipped we will pay return shipping.

Opened Box, non-original packaging

Restocking fees, delivery and return shipping fees may apply. In most cases, we will issue a full refund (less any applicable freight, restocking, or other charges) in the same form of payment originally used to purchase the product.

If the wrong item was shipped we will pay return shipping.

Damaged Products from shipping

Must notify the delivery company at the time of delivery and make a note of the damage on the original delivery bill before signing off. Failure to do this may result in a restocking and or shipping fee. Photos of the damage are also a good idea if you have a camera available.

Products may be offered to be kept at a discount if they are able to be repaired ( such as small scratches or dents)

Products with severe damaged will be replaced at no cost to the customer as long as it is noted on the signed delivery bill. Restrictions may apply.